Terms of Service

Last updated: 17 June 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Alcoocanta ("we," "our," or "us") regarding your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use our website or services.

2. Description of Services

Alcoocanta provides the following services across Australia:

• Auto Selection Services: Automotive consultation, market analysis, vehicle inspections, and purchase guidance
• Pet Grooming Services: Professional grooming, nail trimming, dental hygiene, and specialty treatments for pets
• Consultation Services: Expert advice and guidance related to automotive and pet care matters
• Educational Content: Blog articles, tips, and resources through our website

3. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete information when requested
• Comply with all applicable laws and regulations

4. User Responsibilities

4.1 Account Information

You are responsible for:

• Providing accurate, current, and complete information
• Maintaining the confidentiality of your account credentials
• Notifying us immediately of any unauthorised use of your account
• Updating your information as necessary to keep it accurate

4.2 Acceptable Use

When using our services, you agree not to:

• Use our services for any unlawful purpose or in violation of these Terms
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorised access to our systems
• Use automated systems to access our website without permission
• Harass, abuse, or harm other users or our staff
• Upload or transmit malicious software or harmful content
• Violate any applicable laws or regulations

5. Service-Specific Terms

5.1 Auto Selection Services

When using our automotive consultation services:

• Recommendations are based on information you provide and market conditions at the time of consultation
• Final purchasing decisions are your responsibility
• We do not guarantee specific outcomes or vehicle availability
• Third-party financing and insurance arrangements are between you and the respective providers
• Vehicle inspections are opinions based on visual assessment and available information

5.2 Pet Grooming Services

When using our pet grooming services:

• You warrant that you are the owner or authorised caregiver of the pet
• You must disclose any health conditions, behavioral issues, or special requirements
• We reserve the right to refuse service if we deem it unsafe for the pet or our staff
• You assume responsibility for your pet's behavior during service appointments
• Emergency veterinary care, if required, will be sought at your expense

6. Booking and Cancellation Policy

6.1 Appointments

• Services are provided by appointment only
• Appointments are subject to availability
• Confirmation is required to secure your appointment slot
• Late arrivals may result in shortened service time or rescheduling

6.2 Cancellations and Rescheduling

• Cancellations must be made at least 24 hours before the scheduled appointment
• Late cancellations may incur a cancellation fee
• No-shows may be charged the full service fee
• We reserve the right to reschedule appointments due to emergencies or unforeseen circumstances

7. Payment Terms

7.1 Pricing and Fees

• All prices are quoted in Australian Dollars (AUD) and include GST where applicable
• Prices are subject to change without notice
• Additional fees may apply for specialized services or emergency appointments
• Travel fees may apply for mobile services outside our standard service area

7.2 Payment Methods

• We accept major credit cards, debit cards, and electronic bank transfers
• Payment is due at the time of service unless alternative arrangements are made
• Declined payments may result in service suspension until payment is resolved

8. Limitation of Liability

To the maximum extent permitted by Australian law:

• Our total liability for any claim related to our services shall not exceed the amount paid for the specific service
• We are not liable for indirect, incidental, consequential, or punitive damages
• We do not warrant that our services will be uninterrupted or error-free
• Your use of our services is at your own risk

9. Indemnification

You agree to indemnify and hold harmless Alcoocanta, its employees, and agents from any claims, damages, or expenses arising from:

• Your breach of these Terms
• Your violation of any law or regulation
• Your negligent or wrongful conduct
• Any misrepresentation made by you

10. Intellectual Property

10.1 Our Content

All content on our website, including text, graphics, logos, images, and software, is owned by Alcoocanta or our licensors and is protected by Australian and international copyright laws.

10.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes in accordance with these Terms.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting updated Terms on our website
• Updating the "last updated" date
• Sending email notifications for significant changes

Your continued use of our services after changes become effective constitutes acceptance of the new Terms.

13. Termination

We may terminate or suspend your access to our services immediately, without prior notice, if:

• You breach these Terms
• You engage in fraudulent or illegal activities
• You pose a safety risk to our staff, other customers, or animals
• You repeatedly fail to pay for services

14. Dispute Resolution

14.1 Informal Resolution

Before initiating formal legal proceedings, we encourage you to contact us to discuss any disputes and seek an amicable resolution.

14.2 Governing Law

These Terms are governed by the laws of Victoria, Australia, and any disputes will be subject to the jurisdiction of Victorian courts.

14.3 Consumer Rights

Nothing in these Terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law that cannot be excluded, restricted, or modified.

15. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions or regulations
• Labor disputes
• Internet or telecommunications failures
• Public health emergencies

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Alcoocanta regarding the use of our services.

18. Contact Information

If you have questions about these Terms of Service, please contact us:

19. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.