Privacy Policy

Last updated: 17 June 2025

1. Introduction

Alcoocanta ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number, postal address)
• Demographic information (age, location)
• Service preferences and requirements
• Payment and billing information
• Pet information (for grooming services)
• Vehicle information (for auto selection services)
• Communication records and correspondence

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Operating system
• Referring website addresses
• Pages viewed and time spent on our site
• Device information and screen resolution

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide our auto selection and pet grooming services
• Communication: To respond to inquiries and provide customer support
• Marketing: To send newsletters, promotional materials, and service updates (with your consent)
• Business Operations: To process payments, maintain records, and improve our services
• Legal Compliance: To comply with applicable laws and regulations
• Safety and Security: To protect our business and customers from fraud or security threats

4. Information Sharing and Disclosure

4.1 Third Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Website hosting and maintenance
• Email marketing services
• Analytics and reporting
• Customer support services

4.2 Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Ensure user safety
• Investigate potential violations of our terms

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access, use, or disclosure
• Accidental loss or destruction
• Misuse and interference
• Modification without authorisation

Our security measures include:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on privacy and security protocols

6. Your Rights and Choices

Under Australian privacy law, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint about how we handle your personal information

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyse website traffic and usage patterns
• Personalise content and advertisements
• Improve website functionality and user experience

You can control cookie settings through your browser preferences. Please refer to our Cookie Policy for detailed information about our use of cookies.

8. Data Retention

We retain your personal information only as long as necessary to:

• Fulfil the purposes for which it was collected
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Once information is no longer needed, we securely delete or anonymise it in accordance with our data retention policies.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Australia where our service providers are located. We ensure that such transfers are conducted in accordance with applicable privacy laws and that appropriate safeguards are in place to protect your information.

10. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "last updated" date
• Sending email notifications for significant changes

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

13. Complaints Process

If you believe we have breached your privacy rights, you may lodge a complaint with us using the contact details above. We will:

• Acknowledge your complaint within 7 days
• Investigate the matter thoroughly
• Provide a written response within 30 days
• Take appropriate action to address any issues identified

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Governing Law

This Privacy Policy is governed by Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Any disputes arising from this policy will be subject to the jurisdiction of Australian courts.